Privacy Policy

Our Privacy Commitment

At SkaiMitra, we believe educational data deserves the highest level of protection. We are committed to:

• Protecting student and school information.
• Being transparent about our data practices.
• Using information only to deliver and improve our services.
• Applying industry-standard security measures.
• Respecting user privacy and complying with applicable privacy laws.

Information We Collect

We collect information necessary to provide our educational services, including:

How We Use Your Information

We use your information to:

• Deliver and operate the SkaiMitra platform.
• Create and manage user accounts.
• Support teaching and learning activities.
• Generate lesson plans and educational resources.
• Provide AI-powered assistance through Skai Assistant.
• Track attendance and academic progress.
• Generate reports and analytics.
• Improve platform performance and reliability.
• Respond to support requests.
• Communicate important service updates.
• Maintain platform security and prevent misuse.

We do not sell personal information to third parties.

AI-Powered Services

SkaiMitra includes AI-powered features that assist teachers, students, and school leaders with educational tasks such as:

• Lesson planning & Assignment and Quiz generation
• Educational content creation & Learning recommendations
• Student support & Report generation
• Academic insights

Note: AI-generated content is intended to assist users and should always be reviewed before making instructional or administrative decisions.

Where applicable, prompts submitted to AI services may be processed to generate responses and improve the quality and safety of our services, subject to our contractual obligations and applicable law.

Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep you signed in.
• Remember your preferences.
• Improve website performance.
• Analyze platform usage.
• Enhance user experience.

You may manage cookie preferences through your browser settings, although disabling certain cookies may affect platform functionality.

How We Share Information

We share information only when necessary to provide our services or comply with legal obligations. We may share information with:

• Authorized school administrators
• Teachers and students within the same institution
• Trusted service providers supporting our platform
• Cloud hosting and infrastructure providers
• Payment providers (where applicable)
• Legal authorities when required by law

We do not sell or rent personal information for advertising or marketing purposes.

Data Security

Protecting educational data is a top priority. We implement administrative, technical, and physical safeguards designed to protect information from unauthorized access, alteration, disclosure, or destruction, including:

• Secure authentication
• Encrypted communications (HTTPS/TLS)
• Role-based access controls
• Data encryption where appropriate
• Regular security monitoring
• Backup and disaster recovery processes
• Continuous platform updates and security improvements

While no system can guarantee absolute security, we continually work to strengthen our safeguards.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services.
• Meet contractual obligations.
• Comply with applicable legal requirements.
• Resolve disputes.
• Enforce our agreements.

When information is no longer required, it is securely deleted or anonymized in accordance with our retention policies.

Children's Privacy

SkaiMitra is designed for use by educational institutions.

Student accounts are created and managed by schools or authorized administrators. Schools are responsible for obtaining any required parental or guardian consents under applicable laws.

We do not knowingly collect personal information directly from children outside the educational context without appropriate authorization.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of personal information.
• Restrict or object to certain processing activities.
• Request a copy of your information in a portable format.
• Withdraw consent where processing is based on consent.

Requests may be submitted through your school administrator or by contacting us directly.

International Data Transfers

Your information may be processed or stored in countries where we or our service providers operate. When transferring personal information across borders, we take appropriate measures to protect it in accordance with applicable laws and contractual commitments.

Third-Party Services

SkaiMitra may integrate with trusted third-party services, including:

• Google Workspace & Microsoft 365
• Open Router & Website Hosting Providers
• Cloud storage providers & Email services
• SMS services & WhatsApp Business APIs
• Learning tools

These services operate under their own privacy policies, and we encourage you to review them when using integrated features.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.

When material changes are made, we will update the Last Updated date and, where appropriate, provide additional notice through the platform or by email.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: